Need Help?
Our support team is ready to assist you with any questions or issues.
support@ponyvibe.comWe typically respond within 24-48 business hours
Frequently Asked Questions
You can reach our customer support team by sending an email to support@ponyvibe.com. We strive to respond to all inquiries within 24-48 business hours.
To report a bug, please email us at support@ponyvibe.com with a detailed description of the issue, including your device model, operating system version, and steps to reproduce the problem. Screenshots or screen recordings are also helpful.
For refund requests, please contact the respective platform store (App Store, Google Play, Steam, etc.) directly, as they handle all payment processing. You can also reach out to us at support@ponyvibe.com for assistance with the process.
Yes, we take data privacy seriously. We implement industry-standard security measures to protect your information. For more details, please read our Privacy Policy.
You can delete your game data directly from the in-game settings menu. Look for the "Delete Data" or "Reset Progress" option. If you need further assistance, please contact us at support@ponyvibe.com.
Our games are available on mobile (iOS/Android), PC (Steam, Windows), and select console platforms. Specific device requirements vary by game and can be found on the respective store pages.
Terms of Service
Last Updated: December 29, 2025
1. Acceptance of Terms
By accessing or using PONY's games and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Use of Services
You agree to use our services only for lawful purposes and in accordance with these terms. You must not:
- Use our services in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to our systems or other users' accounts
- Use cheats, exploits, or unauthorized third-party software
- Engage in any conduct that restricts or inhibits others' use of our services
3. Intellectual Property
All content, features, and functionality of our games and services are owned by PONY and are protected by international copyright, trademark, and other intellectual property laws.
4. In-Game Purchases
Our games may offer in-game purchases. All purchases are final and non-refundable, except as required by applicable law. For refund requests, please contact the respective platform store.
5. User Content
Any content you submit through our services must not violate the rights of others or contain illegal, offensive, or harmful material. We reserve the right to remove any content that violates these terms.
6. Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or secure.
7. Limitation of Liability
To the fullest extent permitted by law, PONY shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
8. Changes to Terms
We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the new terms.
9. Contact
For questions about these Terms of Service, please contact us at support@ponyvibe.com.